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How Do We Provide Technical Support?
Real support, by real people, in real offices
We are especially pleased to be the first global supplier of corporate record management software to be able to offer "true" local support at both sides of the Atlantic. Our support calls go directly to where we say they do, not diverted to out-of-state or out-of-country support centers. This can be particularly important when a support issue needs a real presence at your offices, in a timely manner.
All of our support centers have teams (not just one) of qualified dedicated personnel available locally to assist you. It's the ICSA difference. None of our 24/5 support contacts will be routed to a different support centre.
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